Essential Wellness FAQs

Designed to UK Physiotherapy Specifications - Free and Fast Shipping Available - 30 Day Satisfaction Guarantee. Not Shipping on Bank Holidays

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Where do your products come from?

We only source merchandise from socially responsible businesses with ethical manufacturing practices. 

Our branded products are manufactured in China to strict and very precise specifications of our in-house UK trained Physiotherapists.

Each one of our Orthopaedic Supports is designed to protect, support and comfort in the most ergonomic and (more importantly) effective way possible.

What postal method do you use?

We use Royal Mail for all deliveries inside the United Kingdom and abroad as standard. The Royal Mail is the United Kingdom's premier postal service and practically guarantees safe delivery to you in a fast and efficient manner.

For international purchases, all of our shipments leave the United Kingdom and will likely spend time in the customs of the country where the shipment arrives. We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from one to three days in customs. 

IMPORTANT: Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.

What if I am unhappy with my purchase?

Our fulfilment partner aims to post orders within 1 business day (Mon-Fri), a timeline which does not include Weekends or Holidays. Please remember that the delivery of your order is the responsibility of the shipping carrier (Royal Mail). 

However, in the very unlikely event that you experience a delayed delivery, your first instance would be to reach out to us and make us aware so we can track the location of the package.

We're very confident you will not want to return your purchase once you feel the benefits. However, if you do have the need to return it then please be aware we operate a 30-day returns policy, you can find the details within our full returns policy.

Will my Orthopaedic Support fit? How do you think about sizes?

We've worked hard to ensure that the sizes we offer will work for many different shapes and sizes of customers from all over the world. Our products are all fully adjustable and have been designed to stay supportive across a broad range of sizes. Each item is also Unisex and can be used by either men, women or teens.

After customer feedback received we introduced an XL variant of the Knee Support, and we offer free exchanges between these two sizing categories, all we ask is that you pay your return postage to us and abide by our Karma System.  

As we introduce new products in the future, we'll add even more information about product fits and sizes.