We operate three delivery rates for all Orthopaedic Supports and all orders may incur up to 1 business day handling time. Although, we, of course, endeavour greatly to fulfil all orders on the same day on which they are placed.
- Free delivery as standard on all orders uses the Royal Mail 2nd Class Delivery service.
- Fast Shipping is an additional extra and uses the Royal Mail 1st Class Delivery service.
- Royal Mail Guaranteed Next Working Day is an optional extra which will see your items arrive the very next working day. NOTE: Please obey the cutoff times displayed on the product order page, and the service does not work for Saturday deliveries, nor Sunday. [THIS IS NOT CURRENTLY AVAILABLE DUE TO COVID-19].
We obtain a tracking reference for each order posted, and this can be requested at will by emailing [email protected] with your order number.
All delivery charges are non-refundable except at our discretion.
In light of the ongoing COVID-19 pandemic, a situation challenging and uncertain for everyone, we are doing everything we can as a business to prevent any disruption to our deliveries.
At this time, all orders are taking up to 24 hours to be processed and many deliveries are experiences delays via the Royal Mail.
This is a fast paced and constantly changing situation, so we strongly recommend that you keep an eye out for further updates via the services we use:
- For the latest updates by Royal Mail, please see here.