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Our Karma System

Essential Wellness wants you to be thrilled with your new purchase. However, if you're not 100% satisfied with your purchase, you can return the item for an exchange or refund.

Our Karma System is valid for up to 30 days from purchase and we find that only 2% of customers who purchase from us actually need to use it.

To be eligible for a return, your item must be 'as new' and in the same condition that you received it. It must also be in the original packaging which must be undamaged, including any applicable paper inserts. 

Essentially, the same condition as what you would expect to receive it yourself.

We call that, our Karma System.  

Benefits you get from our Karma System

Shopping online can be scary, it's perhaps the first time you've dealt with a company and due to the distances involved it can sometimes be hard to trust they have your best interests at heart if you do business with them.

Essential Wellness is different. We believe that when you place your trust in us, we have a duty to fulfil that trust to the best of our abilities.

So, we make it very easy for you to resolve any issues you have with any of our orthopaedic supports.

Your purchase will be shipped to you at the earliest opportunity - including same day if you order before our cut-off times.

If you are part of the 2% of our customers who decide to return or exchange, simply send it back for an exchange or refund just fill out the included return slip and post it back to us 2nd class. We don't refund this cost, however, as an example when returning a single knee support: Royal Mail currently charges £0.83 for 2nd class large letter or £2.03 2nd class signed for.

We recommend you use signed for otherwise we can't guarantee we will receive your return. However, 99% of returned supports sent via non-signed for do reach us.

By allowing 30 days for you to see if you feel the benefits you can wear your new support to work, around the house or when out doing what you love.

This essentially guarantees that you will love it, as you know that if you didn't, you could simply return your support without taking a big financial haircut.

Our inner packaging is resealable, so you can remove your support without damaging it. Don't worry about the outer packaging too much, although with a bit of sellotape this also can be reused.

We include a packing slip where you can indicate your order number, your exchange or refund preference and if applicable, the support you would like to receive in return.

We never quibble over your return reasons, we're just not that kind of company.

What's in it for us

When our customers know they have our full support and can lay their trust with us with complete confidence this creates happy satisfied customers.

We have a customer satisfaction rate of 98% yet we continually aim for a 100% satisfaction rate.

Feedback is always welcome, and past customer feedback has resulted in us expanding our range of orthopaedic supports to better serve future customers.

We are very responsive to email enquiries and you can ask us any question at any time, no matter how big or small.

We are a small business with big business aspirations. We know that our customers are the life-blood of our company. Put simply, we couldn't survive without you.

We've discovered that when we put you at the heart of everything we do, you are more inclined to return the favour by leaving us a positive review.

In the day and age we live in, online reviews are what a company is judged on. We proudly showcase the nice things our customers say about us, it's the public validation that we are doing a good job.

Do you believe that what goes around comes around? We do!

And, we take looking after our Karma levels seriously. We believe that if we deal with people in a fair and honest manner then life will reward us with better experiences.

This includes providing you with clear and transparent pricing and and easy to understand returns and exchange policy.

The not so 'Small Print'

Your legal rights:

When you buy goods from any business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or mis-described.

For distance sales, for orders over £42 (excluding postage) this also includes the ‘right to cancel’ within 14 days.

Following delivery, you must communicate to the company the cancellation and return the item within 14 days, at your own cost, for a refund.

Our policy, Karma System:

In addition to your legal rights, we also allow you to return goods purchased from Essential Wellness if you simply change your mind or if the fit of the item is not right for you.

Please return the unused goods to us within 30 days and we will offer you an exchange or refund. Our returns address is: Essential Wellness Returns, Suite 101, 6 Queen Street, Huddersfield, HD1 2SQ.

Our policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

You are responsible for paying for your own shipping costs for returning your item.

To complete your return, we require that a simple note with your return preference, name, address and order number is supplied within the return packaging. Returns must be made within 30 days of purchase date.

e.g. Please exchange for large size/refund my account: Order number #9999. Joanne Bloggs, 1 street name, city, postcode. 

Please do not send your purchase back without any indication of who you are, as we would struggle to identify you otherwise!

Send your item, along with these details to: Essential Wellness Returns, Suite 101, 6 Queen Street, Huddersfield, HD1 2SQ.

Please also retain proof of postage for any queries.

Non-eligible items:
Gift cards
Downloadable software products
Orthopaedic insoles which have been cut to size or worn

Any product with visible signs of wear over and above what is necessary handling of the product for fitting, are refunded at company's discretion due to hygiene and safety. In practise, while we've never yet had to deal with this problem, we would consider a partial refund at our discretion.

There are certain situations where only partial refunds are granted (if applicable and solely at our discretion)


Returned products with obvious signs of use which cannot be resold 'as new' such as an item, not in its original condition, damaged or missing parts for reasons not due to our error.


Any item that is returned more than 30 days after delivery.

Getting the correct sized support

Please review our sizing page for additional sizing instructions.

Essential Wellness Knee Support

and, 

Essential Wellness Hinged Knee Brace

Three sizes

Please measure around the lower thigh, starting 10 cm above the knee cap and choose using the following sizes.

Medium: 40 cm

Large: 50 cm

XL: 60 cm

Essential Wellness Knee Compression Sleeve

Three sizes

Please measure around the lower thigh, starting 10 cm above the knee cap and choose using the following sizes.

Medium: 30 cm - 36 cm

Large: 36 cm - 42 cm

XL: 42 cm - 48 cm

Essential Wellness Ankle Support with Strap

One size

Measure around the arch of the foot.

It will fit you if you measure between 15.2 cm - 20.3 cm

Essential Wellness Ankle Compression Sleeve: 

Three sizes.

Measure around the arch of the foot and choose using the following sizes.

Medium: 20 cm - 22 cm

Large: 22 cm - 24 cm

Extra Large: 24 cm - 26 cm

Essential Wellness Ankle Lace Up Brace

Three sizes.

Measure around the arch of the foot and choose using the following sizes.

Medium: 15.2 cm - 20.3 cm

Large: 20.3 cm - 25.4 cm

Extra Large: 25.4 cm - 30.5 cm

Essential Wellness Walking Stick

One - size

Measure from the floor to the crease of your arm, with your arm by it's side. It is suitable between the ranges of 5'0" to 6'0".

Essential Wellness Wrist Support

One Size fits all. Choose left or right.

Essential Wellness Immobilising Thumb Supports

One Size fits all. Left and Right are both supplied.

Essential Wellness Elbow Support

One Size fits all. Tighten as necessary.

Essential Wellness Orthopaedic Insoles (Small)

Suitable for sizes 

22.5 cm - 25.5 cm (UK Shoe Size 3 - 7)

Essential Wellness Orthopaedic Insoles (Large)

Suitable for sizes

25 cm - 28.5 cm (UK Shoe Size 6.5 - 11)

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Size chart
Essential Wellness Knee Support
Size Measurements Where to measure
Medium Up to 40cm
Above the Knee
Large Up to 50cm
Extra Large Up to 60cm
Essential Wellness Ankle Support with Strap
Size Measurements Where to measure
Medium 15.2cm - 20.3cm Around the arch of the foot
Essential Wellness Hinge Knee Brace
Size Measurements Where to measure
Medium Upto 42cm
Above the Knee
Large Upto 52cm
Extra Large Upto 62cm
Essential Wellness Ankle Lace Up Brace
Size Measurements Where to measure
Medium 15.2cm - 20.3cm
Around the arch of the foot
Large 20.3cm - 25.4cm
Extra Large 25.4cm - 30.5cm
Essential Wellness Knee Compression Sleeve
Size Measurements Where to measure
Medium 30cm - 36cm
Above the knee
Large 36cm - 42cm
Extra Large 42cm - 48cm
Essential Wellness Orthopaedic Insoles
Size Measurements Where to measure
Small (3-7) 22.5cm -25.cm
Heel to Big Toe
Large (6.5-11) 25cm - 28.5cm
Essential Wellness Walking Stick
Size Measurements Where to measure
One Size 5'0" - 6'0" Floor to wrist crease with arm by side
Essential Wellness Ankle Compression Sleeve
Size Measurements Where to measure
Medium 20cm - 22cm
Around the arch of the foot
Large 22cm - 24cm
Extra Large 24cm - 26cm

 

Essential Wellness Knee Support Brace Measurement - Where to measure for a knee support brace - How to measure a knee support braceEssential Wellness Ankle Brace Measurement, how to measure for an ankle support