Shipping Policy

We dispatch orders within 0–1 days. Orders placed after 2pm are dispatched the next day.

Delivery Options You Can Choose From

Royal Mail 2nd Class aims for 3–5 working days. Royal Mail 1st Class aims for 1–3 working days. Royal Mail Tracked 24 aims for the next working day. Delivery estimates account for Sundays; choose your service and see the estimated delivery range at checkout before you pay.

Additional Delivery Information

Where we say working day we mean Monday to Friday. If your parcel arrives on a Saturday, treat that as a bonus.

We regret that we cannot redirect parcels that are already en route, so please take care when entering your address at checkout.

If you have any delivery questions, please email us at support@essentialwellness.co.uk.

Return Information

We want you to feel the benefits. If you don't, or the fit isn't right, send it back within 30 days of delivery for a refund or an exchange. Need a different size? Send yours back and we'll post the new size to you free of charge.

Our Karma System asks one thing: return it in the condition you would expect to receive it yourself. That means as new, clean and undamaged, in its original packaging, including any branded packaging and inserts.

If an item comes back damaged, dirty, visibly worn or without its original packaging, we deduct a restocking fee of 15% of the item's price from your refund. The fee never applies to an item that arrived faulty or damaged, and none of this affects your statutory rights.

We can't accept returns of gift cards, or of insoles that have been cut to size or worn.

1. 1Start your return or exchange online at our Return or exchange page with your order number and email address. It shows the return address and exactly what to put in the parcel. Can't use it? Email support@essentialwellness.co.uk instead.
2. 2Pack the item securely in its original packaging, including any branded packaging and inserts, with a note of your name, your order number and whether you want a refund or a different size.
3. 3Post it to:
   Essential Wellness Returns
   8 Epsom House
   Forge Drive
   Chesterfield
   S40 2FP
4. 4Return postage is paid by you. We recommend keeping your proof of postage, or using a tracked service (even 2nd class), in case the parcel goes missing.
5. 5We check the item when it arrives, then refund you (less the restocking fee if it did not come back as new) or post your new size.