Returns Policy

We want you to feel the benefits. If you don't, or the fit isn't right, send it back within 30 days of delivery for a refund or an exchange. Need a different size? Send yours back and we'll post the new size to you free of charge.

Our Karma System asks one thing: return it in the condition you would expect to receive it yourself. That means as new, clean and undamaged, in its original packaging, including any branded packaging and inserts.

If an item comes back damaged, dirty, visibly worn or without its original packaging, we deduct a restocking fee of 15% of the item's price from your refund. The fee never applies to an item that arrived faulty or damaged, and none of this affects your statutory rights.

We can't accept returns of gift cards, or of insoles that have been cut to size or worn.

1. Start your return or exchange online at our Return or exchange page with your order number and email address. It shows the return address and exactly what to put in the parcel. Can't use it? Email support@essentialwellness.co.uk instead.
2. Pack the item securely in its original packaging, including any branded packaging and inserts, with a note of your name, your order number and whether you want a refund or a different size.
3. Post it to:
   Essential Wellness Returns
   8 Epsom House
   Forge Drive
   Chesterfield
   S40 2FP
4. Return postage is paid by you. We recommend keeping your proof of postage, or using a tracked service (even 2nd class), in case the parcel goes missing.
5. We check the item when it arrives, then refund you (less the restocking fee if it did not come back as new) or post your new size.